Refund policy
NextMile Parts wants customers to receive the correct product in the condition expected. Because we sell products from many manufacturers and suppliers, return eligibility can vary by product.
Standard Return Window
Most eligible products may be returned within 30 days of delivery.
To qualify for a standard return, the product should be unused, uninstalled, undamaged, and returned with its original packaging, documentation, hardware, accessories, and labels.
All returns require authorization from NextMile Parts before being shipped back.
Requesting a Return
To request a return, contact us with your order number, the product you wish to return, and the reason for the return.
Do not return products directly to the address shown on the original shipping label unless specifically instructed to do so. Products may have been shipped from a manufacturer, distributor, or fulfillment location that uses a different return facility.
Unauthorized returns may be refused or may experience significant processing delays.
Non-Returnable or Restricted Products
Certain products may not be eligible for return or may have additional return requirements. These may include installed or used products, electrical or electronic components, custom or personalized products, special-order items, made-to-order products, opened sealed products, hazardous materials, discontinued products, clearance items, products missing original packaging, and products damaged after delivery.
Manufacturer or supplier return restrictions may also apply to specific products.
Incorrectly Ordered or Unwanted Products
If you ordered the wrong product, changed your mind, or no longer need an eligible product, return shipping costs may be the customer's responsibility.
Original shipping charges are generally non-refundable unless the return resulted from an error by NextMile Parts, our supplier, or the shipping carrier.
Incorrect Products
If you receive a product different from the product ordered, contact us before installing or using it.
We may request photographs of the product, packaging, labels, part number, or other identifying information to resolve the issue.
When an incorrect product was shipped due to our error or the error of one of our fulfillment partners, we will work to arrange an appropriate replacement, return, or refund.
Damaged Products
If a product arrives damaged, notify us promptly and retain all packaging materials.
Please provide photographs of the shipping box, shipping label, internal packaging, and damaged product when requested.
Do not install or use a visibly damaged product.
Fitment Returns
Customers are responsible for confirming product compatibility before installation.
Vehicle fitment may depend on year, make, model, engine, trim, drivetrain, production date, factory options, modifications, and other variables.
Products that have been installed, modified, damaged, or used may not qualify for return solely because they do not fit the customer's application.
If you believe incorrect fitment information was provided on our website, contact us before installation so we can review the application.
Return Condition
Returned products must be packaged securely to prevent damage in transit.
A deduction or denial of refund may apply if a returned product is damaged, incomplete, used, installed, altered, missing packaging or components, or otherwise returned in a condition different from the condition in which it was received.
Refund Processing
Approved refunds are generally issued to the original payment method after the returned product has been received and inspected.
Refunds are issued within 3 business days of receiving and inspecting your return. Timing for the returned item to reach us may vary depending on the carrier and the circumstances of the return.
After a refund is issued, your financial institution may require additional time before the credit appears on your account.
Exchanges
Because product availability and pricing can change, direct exchanges may not always be available.
In some cases, the original product must be returned and a new order placed for the replacement product.
Order Cancellations
Orders may enter fulfillment shortly after they are submitted. We cannot guarantee cancellation once an order has been submitted to a supplier, warehouse, or carrier.
If an order has already shipped, the applicable return process will generally apply.
Contact Us
NextMile Parts
Email: support@nextmileparts.com
Website: nextmileparts.com
Effective Date: September 19, 2026